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 FAQs

FREQUENTLY ASKED QUESTIONS

How do I have the tour itinerary I want?

The best way to have a tour itinerary or holiday plan fits your desire is contacting Green Mango Travel Team. Please send us your request to info@greenmangotravel.com and in 24 hour, our sales team will contact to you and send you the best proposal and make any change if necessarily to fit your need.

How do I book a tour ?

Step 1: Choose a tour you want from our website, click “Request this tour”, complete the form and send us your inquiry. If you can’t find any tour fit your need, then email us or go to “Customize My Own Tour” or “Request a Quote” and send us your inquiry.

Step 2: One of our consultants will send you a proposal and until it fits your needs.

Step 3: Agree to the final proposal and pay a deposit of 30% or full payment of tour.

Step 4: Receive our booking confirmation and pay in advance or pay in Vietnam.

How do i pay for the tour?

If you want to make a deposit or full payment of tours, you can choose the following payment methods at Payment Methods

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VISA ON ARRIVAL – WHAT IT IS ALL ABOUT

What is “Visa on arrival”?

This seems the quickest and cheapest way to get your visa to Vietnam. You just need to send us your passport information, pay the service fee, get your “Visa approval letter” within 2 working days and pick up your visa at your destination airports (Hanoi – Noi Bai Airport, Ho Chi Minh City – Tan Son Nhat Airport and Danang – Danang Airport)

After we obtain the approval for you, we will forward you a copy by fax or email. Copies of the same document will be forwarded on your behalf to Vietnam immigration checkpoints at International Airports only, so that when you arrive in Viet Nam, the Immigration officers will have those documents on hand and will be able to issue your entry visa expediently.

Is “visa on arrival” legitimate?

Yes, it is. Visa on arrival is officially issued by Vietnam Immigration Dept (Vietnamese Government Agent), it has same validity with the visa you get from Vietnamese embassy abroad. You can see “visa on arrival” is stated well in the Immigration Laws of Vietnam.

What is “approval letter”?

“Visa approval letter” is a letter issued by Vietnam Immigration Department (Vietnam Government) allows you enter and exit Vietnam for a given time period. With the approval letter, you can pick up your visa at one out of three international airports in Vietnam. Before issuing an approval letter, the Immigration Dept checks and screens your application very strictly, so there is NO CASE that you will be REJECTED at Vietnam airport when you have an approval letter in hand.

How long does it takes to get the approval letter?

In normal case, the approval letter will be processed within Two (2) business days (except Saturday, Sunday and National Holidays). In urgent case, it can be processed within 4-8 working hours

How can I receive my “approval letter”?

A copy of the approval letter will be scanned with color and delivered to you by email, so please make sure that you have provided us with correct email address.

How does the “Visa approval letter” look like?

A sample of how the approval letter looks like can be found here.

Are there any exceptions with this type of visa?

Yes, visa on arrival is NOT APPLICABLE to OVERLAND ENTRY. Three international airports in Vietnam that you can get your stamp with this approval letter are: Noi Bai International Airport (Hanoi), Tan Son Nhat International Airport (Ho Chi Minh City – Saigon) and Danang Airport.



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